What are pre-orders?
At McKie Rae, you can reserve items from upcoming collections before they sell out. Each pre-order item is assigned a pre-order date, which represents the estimated date the item is expected to ship. Please note that these dates are estimates, and it may ship sooner or later than anticipated.
How do I pre-order an item?
All pre-order items can be found in the Pre-Order section of our website. You can simply add a pre-order item to your cart just like any other item and proceed to checkout. You will receive all non pre-order items within the standard shipping time, all pre-order items will ship separately.
When will my pre-order arrive?
The shipping date varies for each item, and is listed in the description of each individual product. We will ship your pre-order as soon as it becomes available.
Can I change the color or size of a pre-order item?
If you would like to make changes to the color or size of a pre-order item, you will need to cancel the item from your original order and place a new one. Please contact our customer support team for help with this process.
Can I cancel my pre-order if I change my mind?
You can cancel your pre-order any time before it ships. Please contact our customer support team for help with this process.
Can I return a pre-order?
If you are not completely satisfied with your purchase you may return it, in its original condition, for in store credit within 14 days of delivery of the item unless otherwise noted. Please contact our customer support team for help with this process.
Can I pre-order more than one item at a time?
You can pre-order as many items as you want. Each item will have it’s own pre-order date and will be shipped to you individually once it becomes available.
Can I change the shipping address for my pre-order?
Yes! If you would like to change the shipping address of your pre-order please contact our customer support team for help.
Why was my pre-order cancelled?
Unfortunately, due to items no longer being available from time to time, we may not be able to fulfill your pre-order item. Your account will not be charged if your pre-order was cancelled.