Returns + Exchanges
What is McKie Rae's return policy?
McKie Rae is committed to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition, for in store credit within 14 days of delivery of the item unless otherwise noted. Refunds are only issued as an online store credit. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable.
If you would like to exchange your item for another size or color, you can do so with with the credit received after your return has been processed. McKie Rae cannot guarantee the availability of any item.
In order to be eligible for a return all items must be:
- Received at our warehouse within 14 days of original delivery to customer
- Unworn & unwashed
- Have original tags attached
- Include a copy of your invoice and a return form
The following items are not eligible for return or exchange:
- Sale items
- Merchandise marked 'FINAL SALE' on the invoice or collection heading of website
- Items issued as a prize/gift
- Shipping costs
How do I start a return?
If you feel the need to return your item please feel free to contact our knowledgeable customer representatives at firstname.lastname@example.org with your order number and the names of the items you'd like to return. They will email you a return form. Please fill out the forms and place them in the return package with your items. Packages received without a return form will not be accepted.
If we find that the merchandise has been used, your merchandise will be sent back to you at your expense. Please do not include items that were not previously requested, a new request must be submitted for additional items.
How do I send my item back?
Customers are responsible for covering the cost of shipping back all return packages. You can ship your package through the mailing service of your choice. We encourage you to send all returns via insured mail for protection against loss or damage as McKie Rae is not responsible for any lost or damaged items.
What happens after McKie Rae receives the return package?
We strive to process all returns within 5-7 business days of receipt at our facility. Once we receive your return, we will issue you a store credit for the eligible items. Store credit will be sent to you in an email with all the information needed to use the credit.