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Returns & Exchanges

RETURNING AN ITEM OR ORDER- please read carefully

McKie Rae is committed to customer satisfaction. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a full refund, exchange or store credit within 15 days of receipt of the item unless otherwise noted. If you feel the need to return or exchange your item please feel free to contact our knowledgeable customer representatives at support@mckierae. They will email you a return form, please fill out the forms and place in return package with your returned items. Packages returned without a return form will not be accepted. Once we receive your return, we will issue you a credit. If we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage, McKie Rae can not be responsible for the lost or damage of any items sent back to us.
 
Returns are processed within 5-7 business days upon receipt at warehouse.
 
In order to be eligible for a refund all items must be:

  • Received at our warehouse within 15 days of original delivery to customer.
  • Unworn
  • Unwashed
  • Have original tags attached
  • Placed in original packaging with any previous shipping labels covered. Failure to use original/like packaging will result in a reduction of your refundable amount
  • Returned using the label provided to you during the return request
  • Include a copy of your invoice and a return form
  • Please do not include items that were not previously requested, a new request must be submitted for additional items
The following items are not eligible for refund and/or exchange:
  • 'FREEBIE' promotional items
  • Merchandise marked 'FINAL SALE' on the invoice
  • Items issued as a prize/gift
  • We cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.

*McKie Rae is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.
 
REFUND POLICY
Refunds are only issued to the original payment method, or as an online store credit if requested. Orders placed with online store credit can only be refunded back to an online credit. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable. McKie Rae is not responsible for lost or stolen packages. Please keep an eye out for packages especially around the holiday season.
 
GIFT CARDS
Gift cards are only valid online.


For any other customer service needs, you can contact us via:
Email: support@mckierae.com
Phone: (801) 690-7683