What is your processing time?

We strive to process your order within 2-5 business days of placement. Processing time can increase due to promotions and demand, and we cannot guarantee your order will be processed in that time.

All orders will be shipped via USPS, including international orders. McKie Rae offers free shipping on domestic US orders over $100, excluding orders containing Freebie promotional items.

Orders placed on Fridays will not be processed until the following week, as our warehouse is closed on weekends.  Orders placed on a Holiday will be processed within 1-7 business days after the Holiday.  


How will I know when my order ships?

You will receive an email with tracking information once your order ships. This email will be sent to the email address associated with the order, provided by you at checkout. If you have yet to see your tracking email, please check your spam inbox before reaching out to customer support.


How long until my package is delivered?

Your package should be delivered to you within 2-10 business days after it has left our warehouse in Lindon, Utah.  McKie Rae is not responsible for any lost, stolen, or damaged packages. If your package is lost or stolen, we recommend you contact USPS to file a claim. 

We cannot guarantee shipments will be delivered on weekends.


My package was sent back to McKie Rae, now what?

McKie Rae is not responsible for undeliverable packages. Undeliverable packages will be returned to our warehouse and you will be contacted to update the shipping address.  You will be charged a shipping fee to reship any package that was returned and deemed undeliverable.


International orders

We will process your order within 2-5 business days of placing your order. All international orders are shipped via USPS. Shipping times may vary depending on the Customs process in the destination country.

Customers may be charged duties and tariffs on their international orders at the time of delivery in the local currency. McKie Rae is not responsible for any country specific tariffs or duties. Customers will incur any costs associated with duties, taxes, and/or customs. If you used a promotional code or received any discount on your order, you will be charged taxes or duties on the original prices.  McKie Rae will not alter any invoices or pricing in an attempt to avoid international fees or charges.